Terms & Conditions

These Terms & Conditions constitute the entire agreement governing services provided by IVFCOURIER LLC unless expressly amended in writing.

These Terms & Conditions govern all services provided by IVFCOURIER LLC Company related to the international transportation of human biological material. By placing an order or signing a service agreement, the customer Customer accepts these Terms & Conditions in full.

These Terms are effective from 1 November 2019 and remain valid until amended.

The Company operates in compliance with international aviation and dangerous goods regulations, IATA standards for cryogenic transport, international fertility and tissue-handling best practices, and all applicable customs, health, and transport laws of origin, transit, and destination countries.

Cryogenic dry shippers used by the Company are certified for international air transport and designed to maintain required temperature stability.

The Company acknowledges the sensitive and irreplaceable nature of human biological materials. All operations are conducted with professional diligence, trained personnel, and continuous supervision. The Company's responsibility is limited strictly to logistics and transport under agreed conditions.

The Company acts as a Data Controller under applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.

Materials are collected from clinics designated by the Customer. The Company does not verify medical quality, viability, or intended use. Pre-existing damage, improper preparation, or regulatory non-compliance is the responsibility of the originating clinic and/or Customer.

Quantity and external packaging condition are verified at collection and delivery only. If shipment is refused by any facility, the Customer bears all storage, redirection, or return costs.

A signed Collection Report and Delivery Report form part of the shipment record documenting the number of ampoules or straws, packaging condition, and transfer of custody. Electronic copies are retained by the Company.

20% advance payment is mandatory upon agreement execution. Remaining 80% must be paid before shipment dispatch. Additional costs arising from regulatory, customs, or logistical changes may be charged. Failure to pay authorizes shipment suspension or contract termination.

If cancelled after preparation has begun, the advance payment is non-refundable. If cancelled prior to any preparation, a full refund applies.

The Company may appoint carriers, couriers, or subcontractors without Customer approval, provided services remain compliant and in the Customer's best interest.

The Company is not liable for force majeure events, airline or customs delays, government actions, acts or omissions of third parties, or customer or clinic non-compliance. The Company does not guarantee transit times.

No insurance coverage is included. Customers are advised to obtain third-party insurance independently.

Disputes shall first be resolved through good-faith negotiation. Failing resolution within 30 days, disputes shall be subject exclusively to the courts of the Republic of Georgia.

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